Tenshi’s upcoming travel:
Tenshi will take an international trip in mid February 2025. Services will be kept partially open. Please see below for details about how services will be affected.
Travel Period: February 10th-16th 2025
Shipping:
While Tenshi is away, shipping will stop completely. All orders will be held and shipped after Tenshi returns to Japan. Catching up from this trip is likely take some time. Rush orders in the weeks following the trip might be difficult.
Last shipping date: Friday, February 7, 2025
Shipping expected to resume: around February 20, 2025
Communication/Response Time:
Tenshi will be in a totally different time zone than usual. Response time will not be as prompt as you are used to. If getting an immediate response is necessary or important to you, please keep in this in mind before submitting a request.
In-Store Shopping:
In store shopping will be unavailable while Tenshi is away. It will be possible to put items on hold by phone to pick up upon return for stores like BTSSB/ AatP and Angelic Pretty, but it will not be possible to participate in Angelic Pretty’s Saturday morning lottery releases for February 16th. Tenshi will honor spot claims made for anything that releases during this period via phone and online ordering, but for Angelic Pretty especially, getting very competitive items may be difficult.
Any preorders/MTOs that arrive during this time will be arranged for, please do not worry.
Spot Claims will be accepted during the travel period.
Online Shopping:
Online shopping will continue as usual while Tenshi is away.
Deliveries will be on hold with the various couriers in Japan while Tenshi is away and processed when Tenshi returns.
APP and Auction Shopping (Mercari, Rakuma, Yahoo Auctions, etc):
Tenshi currently plans to continue App/Auction shopping while away, but this is subject to change, and some requests may be denied at Tenshi’s discretion. This type of shopping is risky while Tenshi is not present to physically open packages, so please be sure you understand the risk of APP/Auction shopping while Tenshi is away before requesting this type of shopping.
How App/Auction Shopping usually works:
Apps and Auction platforms hold the money from a buyer until the buyer confirms acceptance of the item, and only then do they release it to the seller. This means that sellers are eager for buyers to accept the item promptly so they get paid. Tenshi Shop does not usually inspect items closely, but does open packages as they arrive to check that the item is inside before doing the “acceptance notice.” While Tenshi is away packages will be held by the courier. It is unacceptable to ask a seller to wait more than day for the acceptance notice, so some packages must be accepted “blindly.”
Risks of App/Auction Shopping while Tenshi is away:
Buying from private sellers/second hand markets always comes with some risk (please review Terms and Conditions for the general risks of App/Auction shopping) even while Tenshi is in Japan to accept the items as they come. While not physically present, Tenshi will only be able to rely on tracking numbers to see if an item has been sent and arrived. For this reason, Tenshi HIGHLY RECOMMENDS you stick to listings with traced shipping, especially the “platform backed shipping” if there is one. If you buy an item that is sent via the most basic, untraced shipping, Tenshi will have no way of knowing if the seller ever shipped anything nor if it arrived to the courier’s holding facility. Many sellers use basic shipping because it is cheap and most buyers want free shipping that is included in the price. Generally sellers are willing to change the shipping to something more secure if the buyer agrees to cover the cost.
Even with traced shipping and confirming delivery via a tracking number, there is still risk! Consider the following scenarios:
An item is sent with traced shipping, but is damaged in transit: Usually Tenshi would see the damage as soon as it arrived and resolve the issue through the app/with the seller to the best of her ability. If this happens while Tenshi is away, the problem will not be discovered until after she returns, and it will be too late to do anything. You would have to pay in full for the damaged item.
An item is sent with traced shipping, but the seller accidentally mixes up the packages and sends Tenshi another person’s item or the incorrect item: If this happens while Tenshi is away, the incorrect item would not be discovered until after she returns, and it would likely be too late to do anything. There is a chance the items could not be switched and you may have to accept the incorrect item.
While highly unlikely, a seller purposely sends the wrong item (a cheap book instead of an expensive dress) or an empty box: Tenshi would only have the tracking number to rely on, so the issue would not be discovered until she returned and you would have to pay in full regardless.
A package is completely untraced: There will be no way of knowing if the seller sent anything, and no way of knowing anything arrived. Buying untraced listings is always risky, but is especially so while Tenshi is not present to open packages as they arrive and try to resolve any issues as they arise. It is not recommended unless you are totally OK with the fact you could end up with nothing for your money.
Thank you for your copperation and understanding!