SHOPPING SERVICE RELATED INFORMATION:
Shopping services are open and currently running fairly smoothly. You can expect responses in 24-48 hours, shipping within 7 business days from payment.
I will be traveling/taking holidays in November and December 2021. Please take note of the dates services will be affected here.
Please check the News Section and this post for potential travel announcements/service closures.
Please note there are significant changes to shipping from Japan during COVID19. Please read the related posts:
Information about shipping with a courier (Yamato/UPS).
Rate increases for EMS for the US and Europe/Resumption of EMS shipping to the US.
ONLINE SHOP RELATED INFORMATION:
Tenshi’s personal online shop, which you can usually access from the Tenshishop main page, is currently purposely hidden from the main site. The cart system needs updating and is not set up to handle automatic shipping calculations with all the shipping issues that COVID has caused. Items listed on the shop are still available and might still show up in Google searches or with direct links, and you may even be able to add stuff to the cart, but shipping should be disabled if you try to checkout. If you have found something in Tenshi’s online shop that you want to buy, please don’t hesitate to contact me via a general contact form to discuss being invoiced directly (or adding to a shopping service).
Dec30
Two small announcements regarding some ongoing issues affecting multiple shoppers.
Request Form Confirmation Emails Missing
It has come to my attention that many people are not getting the automatic confirmation email after submitting a shopping service request form. This has been going on for about two weeks. We are looking into the cause but so far have not found it. If you submit a form and do not get the usual confirmation email please wait 24 hours and if you do not get a response from Tenshi, please send an email to service@tenshishop.com. Please add service@tenshishop.com to your “permitted” list as well to make sure messages from Tenshishop do not get directed to your spam folder.
Shipping Delays to the West Coast of the USA
The second issue is shipping delays, mainly affecting those on the West Coast of the US. If your packages are usually routed through the LA hub, there seems to be a very large back up from mid December, with several shoppers reporting that their packages have been sitting in customs for 1-2 weeks, unmoving. Packages going through other hubs, like Chicago and New York, seem to be moving at an average pace. I am not sure when the LA hub will recover but I expect the back up has to do with the holidays and will probably take some time work through.
Thanks for your patience in these matters.
Nov23
I will be taking some time off November 24-25th to celebrate U.S. Thanksgiving. Services will remain open, but I will not be monitoring my email as much these two days while I spend time with family. Thank you for understanding.
From December 18th to 22nd I will be traveling within Japan, and upon my return I plan to spend Christmas Eve and Day with my family. I will keep services open, but for the week long period between December 18th-25th you can expect slower response times no shipping of orders between Dec 17th-27th. My final shipment of the year will be between Dec 28-30. I will still be able to help with December 18th new (Saturday) releases.
If you have a rush order or something that needs an immediate response, please understand that I will not be able to accommodate you during the periods outlined above.
Please expect delays for a few weeks following my return while I catch up on orders/shipping and lucky pack releases.
Happy holidays to everyone, hope you can enjoy the final weeks of 2021.
Aug23
I will be out of town from September 3rd through 5th. Services and shopping service forms will remain open during this time, however responses will be slow and may not come until after I return. You can expect delays in the coming weeks. I will still take some Angelic Pretty new release requests for that Saturday (4th) however I will probably cap/cut off requests more quickly than I usually do. No shipping will take place until after September 8th. Thank you for understanding.
May04