SHOPPING SERVICE RELATED INFORMATION:
Shopping services are open, and order volume is currently very high. You can expect responses in 24-48 hours, shipping within 7 business days from payment, but please be aware there may be delays at times.
Tenshi will be taking short trips within Japan at the end of August and beginning of September (2022). In addition, Tenshi will be away from Japan for part of October 2022, so please anticipate partial closure of services while Tenshi is abroad, and official announcement will be made later. Please watch the News Section for updates.
Please note there are significant changes to shipping from Japan during COVID19 and the invasion of Ukraine. Please read the related posts:
A very BASIC breakdown the shipping situation as of March 9, 2022. Please read links above for detailed info.
Japan Post EMS is NOT available for: some places in Europe, Canada, Australia, most of South America
Japan Post Airmail e-packet is NOT available for: some places in Europe, USA, Canada, Australia, most of South America
CANADA must use a forwarding service, such as Tenso. I cannot ship directly to Canada via any method at this time.
Alternative methods, including UPS (a courier) and Surface Mail (boat shipping), ARE available for most places.
ONLINE SHOP RELATED INFORMATION:
Tenshi’s personal online shop, which you can usually access from the Tenshishop main page, is currently purposely hidden from the main site. The cart system needs updating and is not set up to handle automatic shipping calculations with all the shipping issues that COVID has caused. Items listed on the shop are still available and might still show up in Google searches or with direct links, and you may even be able to add stuff to the cart, but shipping should be disabled if you try to checkout. If you have found something in Tenshi’s online shop that you want to buy, please don’t hesitate to contact me via a general contact form to discuss being invoiced directly (or adding to a shopping service).
Tenshi will be out of town (but within Japan) for two periods in August and September 2022:
During this time please expect slow response times. All services and request forms will remain open, but you might not get a response right away or at all during these two time frames, especially if your order is large/involved and cannot be handled easily on the go/from a smart phone. AP Saturday releases for September 3rd will not be affected, Tenshi will still be going in person.
As the absences are back to back, please expect delays in the processing of all services for the last half of August through mid September. There will be no shipping for the week of August 21st-28th. Please expect shipping to be backed up for awhile until Tenshi catches up.
Tenshi will be going abroad in October as well. Please be sure to check back in the coming weeks for how services will be affected.
Japan Post has resumed EMS service to the following countries in Europe:
United Kingdom, Netherlands, Italy, France, Malta, Greece, Switzerland, Belgium, Ukraine (with the exception of some regions).
Service is also active for the following countries (services were never suspended here).
The following countries still have suspended services:
Austria, Germany, Romania, Luxembourg, Denmark, Portugal, Finland, Norway, Sweden, Poland, Slovenia, Slovakia, Georgia, Belarus, Russia
*these countries can use use Surface Mail, Parcel Post Airmail, or a courier service (UPS) when available. Russia currently has no shipping options at all.
Please check your country’s status here as the situation is constantly changing:
Airmail services have resumed to many countries (not just in Europe but worldwide), however this does not include “small packet” or “e-packet” parcels in most cases, only Parcel Post, letters, and postcards. Available Airmail methods are often on par cost wise with EMS for the size of package that is common for my shoppers, or the method doesn’t offer tracking and insurance. I will not ship via untraced methods and insurance is highly encouraged, so I usually won’t ship without some insurance unless the are absolutely no other options for the country in question.
Japan Post will raise international shipping rates from June 1, 2022. Rates for EMS, Parcel Post Airmail, Parcel Post SAL, and Parcel Post Surface Mail will all increase. Generally, I do not use Parcel Post Airmail or Parcel Post SAL for shipping my packages, but customers using EMS and Parcel Post Surface Mail (shipping by boat) will see an increase in shipping costs.