SHOPPING SERVICE RELATED INFORMATION:
Shopping services are open and busy, but currently running fairly smoothly. You can expect responses in 24-48 hours, shipping within 7 business days from payment.
I will be taking a short trip at the end of April 2022. The end of April is particularly busy with personal stuff for me, and I appreciate your patience and understanding. Please watch the News Section for updates.
Please note there are significant changes to shipping from Japan during COVID19 and the invasion of Ukraine. Please read the related posts:
General Shipping Information Post.
Information about shipping with a courier (Yamato/UPS).
Rate increases for EMS for the US and Europe/Resumption of EMS shipping to the US (June 2021).
A very BASIC breakdown the shipping situation as of March 9, 2022. Please read links above for detailed info.
Japan Post EMS is NOT available for: most of Europe, Canada, Australia, most of South America
Japan Post Airmail e-packet is NOT available for: most of Europe, USA, Canada, Australia, most of South America
CANADA must use a forwarding service, such as Tenso. I cannot ship directly to Canada at this time.
Alternative methods, including UPS (a courier) and Surface Mail (boat shipping), ARE available for most places.
ONLINE SHOP RELATED INFORMATION:
Tenshi’s personal online shop, which you can usually access from the Tenshishop main page, is currently purposely hidden from the main site. The cart system needs updating and is not set up to handle automatic shipping calculations with all the shipping issues that COVID has caused. Items listed on the shop are still available and might still show up in Google searches or with direct links, and you may even be able to add stuff to the cart, but shipping should be disabled if you try to checkout. If you have found something in Tenshi’s online shop that you want to buy, please don’t hesitate to contact me via a general contact form to discuss being invoiced directly (or adding to a shopping service).
May25
Japan Post will raise international shipping rates from June 1, 2022. Rates for EMS, Parcel Post Airmail, Parcel Post SAL, and Parcel Post Surface Mail will all increase. Generally, I do not use Parcel Post Airmail or Parcel Post SAL for shipping my packages, but customers using EMS and Parcel Post Surface Mail (shipping by boat) will see an increase in shipping costs.
May04
Hello all! Some notices regarding dates that services will be affected by holidays or travel in May. Please see below.
April 29-May 8th: Golden Week Holidays
Japan has a week long period of holidays. I will not be traveling and services should not be affected, but shipping dates will be off schedule for this week. UPS shipping for this week is May 2 and Japan Post shipping is May 6th.
May 20th-22nd:
I will be out of town. I will keep request forms open and handle services when I can, but response time will be slow. I will take a limited number of requests for any Angelic Pretty releases for Saturday, May 21st. I will try to keep shipping on schedule with UPS on May 23rd and Japan Post on May 25.
May 30th-June 1st:
I will be out of town. I will keep request forms open and handle services when I can, but response time will be slow. There will be no shipments this week. Shipping will resume from the following week (June 6th).
Please expect some delays in processing time of orders throughout mid to late May. Thank you.
Apr11
Tenshi will be out of town for three days from April 19th to 21st, 2022. Request forms/services will remain open however responses may be slow and you may not hear back during this three day period. Some requests may not be possible until after the 21st.
No Japan Post (EMS, Airmail, Surface Mail) shipping will take place for the week of April 17th.
Shipping Days for the last half of April:
Yamato/UPS: April 11th, 18th
Japan Post: April 12th, 27th
As Tenshi runs the service solo, orders will likely pile up during their absence, please expect delays in the following week or two. Your patience and understanding are appreciated!
May04