Archive for the Shop News Category
Happy news for Canadians today! Japan Post has started offering EMS shipping to Canada again after suspending the service for nearly two years. From November 2, 2022, Tenshi can once again ship directly to those living in Canada. Please note, small packet airmail service remains suspended for Canada (and the US).
EMS and small packet airmail resumed to Australia last month, as well. Shoppers in Australia report inconsistent tracking ability on airmail however, so please be aware!
Japan Post EMS (and in some cases small packet airmail) services were also resumed for the following countries on November 2nd:
Brazil, India, Chile, Peru, Finland, Romania (as well as Canada).
This link is generally accurate for checking which services are available for your country.
Tenshi will be going abroad in October, which means that app and auction services as well as some in store services will be closed for part of October. Please read below for more details.
Tenshi will be out of town (but within Japan) for two periods in August and September 2022:
During this time please expect slow response times. All services and request forms will remain open, but you might not get a response right away or at all during these two time frames, especially if your order is large/involved and cannot be handled easily on the go/from a smart phone. AP Saturday releases for September 3rd will not be affected, Tenshi will still be going in person.
As the absences are back to back, please expect delays in the processing of all services for the last half of August through mid September. There will be no shipping for the week of August 21st-28th. Please expect shipping to be backed up for awhile until Tenshi catches up.
Tenshi will be going abroad in October as well. Please be sure to check back in the coming weeks for how services will be affected.