SHOPPING SERVICE RELATED INFORMATION:
Shopping services are open and busy, but currently running fairly smoothly. You can expect responses in 24-48 hours, shipping within 7 business days from payment.
I will be taking a short trip at the end of April 2022. The end of April is particularly busy with personal stuff for me, and I appreciate your patience and understanding. Please watch the News Section for updates.
Please note there are significant changes to shipping from Japan during COVID19 and the invasion of Ukraine. Please read the related posts:
General Shipping Information Post.
Information about shipping with a courier (Yamato/UPS).
Rate increases for EMS for the US and Europe/Resumption of EMS shipping to the US (June 2021).
A very BASIC breakdown the shipping situation as of March 9, 2022. Please read links above for detailed info.
Japan Post EMS is NOT available for: most of Europe, Canada, Australia, most of South America
Japan Post Airmail e-packet is NOT available for: most of Europe, USA, Canada, Australia, most of South America
CANADA must use a forwarding service, such as Tenso. I cannot ship directly to Canada at this time.
Alternative methods, including UPS (a courier) and Surface Mail (boat shipping), ARE available for most places.
ONLINE SHOP RELATED INFORMATION:
Tenshi’s personal online shop, which you can usually access from the Tenshishop main page, is currently purposely hidden from the main site. The cart system needs updating and is not set up to handle automatic shipping calculations with all the shipping issues that COVID has caused. Items listed on the shop are still available and might still show up in Google searches or with direct links, and you may even be able to add stuff to the cart, but shipping should be disabled if you try to checkout. If you have found something in Tenshi’s online shop that you want to buy, please don’t hesitate to contact me via a general contact form to discuss being invoiced directly (or adding to a shopping service).
IMPORTANT: Shopping requests should be made with shopping forms, found here under each type of shopping. The general contact form, for non-shopping request and other general inquiries, can be found on the Contact Page.
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