Tenshi will be out of town (but within Japan) for two periods in August and September 2022:

August 22nd-25th

September 3rd-5th

During this time please expect slow response times. All services and request forms will remain open, but you might not get a response right away or at all during these two time frames, especially if your order is large/involved and cannot be handled easily on the go/from a smart phone. AP Saturday releases for September 3rd will not be affected, Tenshi will still be going in person.

As the absences are back to back, please expect delays in the processing of all services for the last half of August through mid September. There will be no shipping for the week of August 21st-28th. Please expect shipping to be backed up for awhile until Tenshi catches up.

Tenshi will be going abroad in October as well. Please be sure to check back in the coming weeks for how services will be affected.

Japan Post has resumed EMS service to the following countries in Europe:

United Kingdom, Netherlands, Italy, France, Malta, Greece, Switzerland, Belgium, Ukraine (with the exception of some regions).

Service is also active for the following countries (services were never suspended here).

Spain, Ireland

The following countries still have suspended services:

Austria, Germany, Romania, Luxembourg, Denmark, Portugal, Finland, Norway, Sweden, Poland, Slovenia, Slovakia, Georgia, Belarus, Russia

*these countries can use use Surface Mail, Parcel Post Airmail, or a courier service (UPS) when available. Russia currently has no shipping options at all.

Please check your country’s status here as the situation is constantly changing:

https://www.post.japanpost.jp/int/information/overview_en.html

Airmail services have resumed to many countries (not just in Europe but worldwide), however this does not include “small packet” or “e-packet” parcels in most cases, only Parcel Post, letters, and postcards. Available Airmail methods are often on par cost wise with EMS for the size of package that is common for my shoppers, or the method doesn’t offer tracking and insurance. I will not ship via untraced methods and insurance is highly encouraged, so I usually won’t ship without some insurance unless the are absolutely no other options for the country in question.

Japan Post will raise international shipping rates from June 1, 2022. Rates for EMS, Parcel Post Airmail, Parcel Post SAL, and Parcel Post Surface Mail will all increase. Generally, I do not use Parcel Post Airmail or Parcel Post SAL for shipping my packages, but customers using EMS and Parcel Post Surface Mail (shipping by boat) will see an increase in shipping costs.

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