Hello everyone. I hope you are staying safe and healthy despite the current world events. Today I wanted to make a post to talk about shipping during the COVID-19 pandemic, as I am getting an increasing number of inquires as to if I can still do shopping services and ship packages as usual.
Are shopping services open?
YES. Shopping services are still open. Please do not hesitate to send in your requests. Your use and support of my service during these times is greatly appreciated!
Can you ship packages?
YES, but shipping to some countries is suspended, please see below.
Starting April 2nd, 2020, Japan is suspending shipping of all postal items to the following countries. The suspension is temporary, but there is no certain date when it will be lifted.
*Please note, I have excluded countries to which I have never shipped before in my 10+ years of shopping to cut down on the list, which includes 153 countries and territories in total. If your country is not on this list, and you want to double check the status of your country, please check this PDF from Japan Post.
Asia and Oceania:
China (but excluding Hong Kong), India, Indonesia, New Zealand
Middle East and Africa:
Israel, Turkey, United Arab Emirates, South Africa
Ireland, Albania, Italy, Estonia, Austria, Greece, Switzerland, Spain, Czech Republic, Hungary, Bulgaria, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Romania, Luxembourg, Russia
Peru, Brazil, Argentina, Chile
If you are not on this list or the notice from Japan Post, I can ship to your country without issue.
SAL shipping is suspended to ALL countries, worldwide. I can only ship via EMS or Airmail for the time being.
There are currently delays in delivery worldwide.
Can you hold my package?
MAYBE. There is a rise in requests from shoppers to hold packages due to lock downs or general uncertainty, however my ability to do this is limited, as I have limited space to store packages. If your country is not on the above list, there is no need to hold your package, unless you can provide me with information from your country that they have suspended postal operations.
If you are from one of the suspended countries and have something that you want to buy, I may be able to help you, however, because the suspension is currently indefinite, my ability to do so will depend on how much I already have stored and the item(s) you want. I will not be able to buy large items because I don’t know when I will be able to ship again. I am happy to ship to family or friends in other countries as long as their address is registered on your Paypal account as your shipping address.
What do you suggest if I want to shop but am nervous about my package arriving?
If you are concerned, I would suggest using EMS and perhaps insuring to the full value of the contents. Airmail is perfectly safe, and also tracked, but its max insurance value is 6000 yen. EMS defaults to 20,000 yen with the option to add more for a minimal fee. Your other option would to be to hold off on your shopping until a later date when things have started to return to normal, and you feel more comfortable.
I would also suggest putting your phone number IN YOUR REQUEST FORM so I can include it on the package, if you want your mail carrier to have access to it. Paypal does not tell me your phone number when you pay using their service. Many mail carriers may start leaving packages at the door to avoid person to person contact. A contact number on the package is good in case your delivery person wants to contact you to tell you they are coming or have left a package. I also suggest watching your tracking carefully so you know approximately when your package should be arriving.
Where can I check on the status of my country’s postal service?
I suggest visiting the website of your country’s postal service for more information about the status of deliveries in your country. For example, for my US shoppers, the US Postal Service has this COVID-19 FAQ page that may help answer your questions and alleviate some of your concerns.
Stay safe and healthy everyone!!