As Japan Post’s COVID19 related suspensions are likely to remain in place for some time for many countries, Tenshi Shop is offering an alternative shipping method that allows for immediate shipping to most places with EMS like speed and security. Please read below to find out more about Japanese courier Yamato Transport and their International Ta-Q-Bin service.
What you can expect from this service:
- Delivery time of 6-10 business days (national holidays in either country will cause delays).
- Liability coverage to 200,000 yen at no additional cost (or the marked value).
- Tracking within Japan, and then via the courier that your package is transferred to you in your country (that courier may vary with country).
Yamato Transport seems to be partnered with UPS (the United Postal Service) in most countries. If UPS is not a carrier in your country, it may be handled by a different carrier. The tracking page will update until the package leaves Japan, then a small button with “Detail” written on it will appear where you can track the package outside of Japan. Tracking is available in English.
What shoppers that have used this service and had their packages delivered report:
- Packages being left unattended at the door or drop off point at your home
- May or may not get a text or phone notification that a package was on the way/being delivered
- Delivery person may or may not ring the door bell
- No signature upon delivery or any physical contact with the delivery person, this may be an anti-COVID19/social distancing effort
- Items being delivered before the tracking updates
Yamato Transport prices are based on size first then weight, but the first two size classes are comparable to EMS pricing and will be a good alternative for those with the kinds of orders that I typically get, say of a dress or two, accessories, and other small to medium sized items. Big bulky items will be pricier to ship, but not to the degree of other private shipping companies like DHL, so those with large orders should also not immediately write off Yamato as being too pricey. I will be happy to tell you the pricing when it comes time to ship your order so you can decide.
Requesting Yamato Shipping:
If you are requesting a shopping service, you will notice that a new shipping method “Yamato Transport or Surface Mail *COVID19 Suspension Options*” is now available. We can discuss details in follow up emails.
Surface Mail refers to a Japan Post shipping method by boat that is currently limited to only a few countries. You can read more about it in the general COVID19 shipping info post. We can also discuss this if you are interested and live in a qualifying country.
If you are buying items from Tenshi Shop’s online shop (NOT a shopping service), you will not be able to check out in the cart system with Yamato or Surface Mail- this is not an easy change to make to the website unfortunately. Please check out with either the listed Airmail or EMS and I will contact you directly about your options, which will be holding or paying extra to to switch to another method.
Where Yamato can deliver:
Yamato Transport is a good alternative for the following counties Japan Post has suspended EMS and Airmail services:
the USA, New Zealand, Australia, Indonesia, Ireland, Albania, Italy, Estonia, Austria, Greece, Switzerland, Spain, Czech Republic, Hungary, Bulgaria, Belgium, Poland, Malta, Latvia, Lithuania, Romania, Luxembourg, Norway, Sweden, Denmark, Israel, Turkey, United Arab Emirates, South Africa
*Yamato cannot deliver to PO Boxes.
Where Yamato cannot deliver:
Yamato Transport does not deliver to the following countries, so these countries must wait for the suspensions to be lifted (see exception for Russia):
China, India, Portugal, Russia*, Argentina, Brazil
*Japan Post can ship Surface Mail to Russia.
What Yamato cannot deliver:
Yamato Transport has stricter rules about transporting some items than Japan Post, so some things I can usually send via Japan Post, I will not be able to send via Yamato Transport. It also varies more widely by country, so some care must be taken. The following cannot be sent regardless of country:
- Anything that takes lithium or dry cell batteries, including toys, watches, or other goods, even when the the batteries have been removed.
- Generally, food, including snacks, of any kind, although it varies by country.
Countries to which Japan Post currently still offers shipping:
The following countries can still use EMS and Airmail via Japan Post. Airmail is especially slow, however, so EMS is recommended. There is no need to use Yamato if you are located in one of these countries:
Hong Kong, Taiwan, Singapore, the Philippines*, Canada, Mexico, the UK, France, the Netherlands, Germany, Finland
*Ongoing domestic postal issues in the Philippines are causing significant delays in processing packages once they reach the Philippines. Airmail is not recommended. If you must ship to the Philippines, EMS or holding are your best options.
You will still need to exercise some patience with all shipping services as COVID19 continues to greatly disrupt the world shipping system.