Tenshi will be out of town for three days from March 22nd to 24th, 2022. Request forms/services will remain open however responses may be slow and you may not hear back during this three day period.

No Japan Post (EMS, Airmail, Surface Mail) shipping will take place for the week of March 20th-26th.

Shipping Days for the last half of March:

Yamato/UPS: March 14th, 21st, 28th

Japan Post: March 16th, 30th

As Tenshi runs the service solo, orders will likely pile up during their absence, please expect delays in the following week or two. Your patience and understanding are appreciated!

The invasion of Ukraine by Russia in late February 2022 has forced Japan Post to stop offering all air bound shipping services for packages to many European countries.

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Two small announcements regarding some ongoing issues affecting multiple shoppers.

Request Form Confirmation Emails Missing

It has come to my attention that many people are not getting the automatic confirmation email after submitting a shopping service request form. This has been going on for about two weeks. We are looking into the cause but so far have not found it. If you submit a form and do not get the usual confirmation email please wait 24 hours and if you do not get a response from Tenshi, please send an email to service@tenshishop.com. Please add service@tenshishop.com to your “permitted” list as well to make sure messages from Tenshishop do not get directed to your spam folder.

Shipping Delays to the West Coast of the USA

The second issue is shipping delays, mainly affecting those on the West Coast of the US. If your packages are usually routed through the LA hub, there seems to be a very large back up from mid December, with several shoppers reporting that their packages have been sitting in customs for 1-2 weeks, unmoving. Packages going through other hubs, like Chicago and New York, seem to be moving at an average pace. I am not sure when the LA hub will recover but I expect the back up has to do with the holidays and will probably take some time work through.

Thanks for your patience in these matters.