The invasion of Ukraine by Russia in late February 2022 has forced Japan Post to stop offering all air bound shipping services for packages to many European countries.
Two small announcements regarding some ongoing issues affecting multiple shoppers.
Request Form Confirmation Emails Missing
It has come to my attention that many people are not getting the automatic confirmation email after submitting a shopping service request form. This has been going on for about two weeks. We are looking into the cause but so far have not found it. If you submit a form and do not get the usual confirmation email please wait 24 hours and if you do not get a response from Tenshi, please send an email to email@example.com. Please add firstname.lastname@example.org to your “permitted” list as well to make sure messages from Tenshishop do not get directed to your spam folder.
Shipping Delays to the West Coast of the USA
The second issue is shipping delays, mainly affecting those on the West Coast of the US. If your packages are usually routed through the LA hub, there seems to be a very large back up from mid December, with several shoppers reporting that their packages have been sitting in customs for 1-2 weeks, unmoving. Packages going through other hubs, like Chicago and New York, seem to be moving at an average pace. I am not sure when the LA hub will recover but I expect the back up has to do with the holidays and will probably take some time work through.
Thanks for your patience in these matters.
I will be taking some time off November 24-25th to celebrate U.S. Thanksgiving. Services will remain open, but I will not be monitoring my email as much these two days while I spend time with family. Thank you for understanding.
From December 18th to 22nd I will be traveling within Japan, and upon my return I plan to spend Christmas Eve and Day with my family. I will keep services open, but for the week long period between December 18th-25th you can expect slower response times no shipping of orders between Dec 17th-27th. My final shipment of the year will be between Dec 28-30. I will still be able to help with December 18th new (Saturday) releases.
If you have a rush order or something that needs an immediate response, please understand that I will not be able to accommodate you during the periods outlined above.
Please expect delays for a few weeks following my return while I catch up on orders/shipping and lucky pack releases.
Happy holidays to everyone, hope you can enjoy the final weeks of 2021.